Management of Shipments and Delivery Times


As the products are shipped?
All products purchased on are shipped through major national courier specialized in door to door service.

What are the shipping times?
All products purchased on are delivered within the timeframe specified in the product data sheets, (except communications) that from the moment in which, once received the payment, receives proof of payment (coupon wire transfer to be sent by mail to In the event that the customer has decided to pay by credit card or PayPal from the time it is given after the operation to recover the provisions (usually immediate).

Who pays the shipping costs?
The shipping costs areFREE ( In Italy)

How do I cancel an order processed?The customer must notify us within 3 working days from order date the application for annulment of the same by e-mail (, phone (+393311949098). If you do not fulfill these rules and the penalty being ‘equal to 20% of the value of the ordered goods (excluding shipping charges).

What needs to be done at the time of delivery of products?
All products purchased through are insured, so at the time of receipt of the goods you need to follow these provisions.

– If the number of packages does not match the sample, accept the shipment “conditional” and contact within 48 hours of receipt of the goods through the references in contact section.
– If the number of packages is the right one, but some boxes are torn, accept the shipment “conditional” and contact within 48 hours through the references in contact section.

– If the number of packages is the right one, and all the boxes are intact you can accept the shipment without reservation. Once you accept the shipment is important to open all the boxes to check that the goods have not been damaged inside. This must be done within 48 hours of receipt of goods.

– If the goods inside the boxes has suffered damages caused by transportation must contact within 48 hours from the date of receipt of the goods through the references listed in the Contact section.

– Keep intact the boxes used for packaging of products (possibly serve to exercise the right of withdrawal).

Most Important!

If the package lacerations in addition to the signature with reservation made in the presence of the courier you will have to send to the via e-mail photos of damaged box still sealed to avoid problems.

– No reserve will not be able to rise to any compensation as per regulations.
– Without the photos insurance does not respond to the damage and then we can NOT make due refund.
– NB: The refund will be made once the goods have to be delivered to the sender.

Because the delivery of goods is advisable sign subject?
Because without reserve will be rise to any compensation as per regulations.
Is possible to contest damages to the product after it has spent 48 hours from receipt of the same?
No, the insurance of products provides that the transport damage is contested within 48 of receipt of goods. Remain contestable within the terms of the law of any defects to the product are not directly attributable to transportation.
Why is it important to evaluate the status of the goods within 48 hours of its receipt?
Because in case of breakage and other damage determined after 48 hours of these they can be attributed to the final purchaser, who may not see themselves refunded the amount paid for the purchase.
Deliveries are made to the plan?
The service delivery to the plan must be requested. This service has increased shipping costs by 25%
What if at the time of delivery, the customer, despite having agreed on the time slot, is not at home?
The goods remain at the forwarder deposit for 3 days, after which will be returned to the sender and charge shipping costs to the final customer.

Personalised assistance and quotations

Need information or help placing orders?

Do you want to buy large volumes? We have a dedicated price list with special discounts



Italy: (+39) 347 38 39 173

Please contact the number following the time zone of Chicago
Global: (+1) 773 531 8348
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